Payment FAQ

Payment is not credited, what should I do?

  • You need to wait for confirmation of the transaction by the network, for example with BTC it may take up to several hours.
    • You may have underpaid. You need to send to the same wallet address specified in the payment form, the missing part of the payment. This will be credited in full.
  • Your payment was underpaid. Upon the closing of the payment window, you will be credited with the actual amount received. Your payment form specifies how long you have until the payment window closes, which is generally 30-50 minutes.   If after closing the payment window and confirming the network the amount is not on the balance, please contact the support service of the platform where you made the payment.

What if you sent more than the amount specified in the payment form?

You will be credited according to the amount received. In case your payment was credited less than expected, please contact the support service of the platform where you made the payment.

What should I do if I send a payment in the wrong currency or to the wrong network?

Contact 0xProcessing support for assistance via Telegram or [email protected] and provide the following data:

*All data must be sent in text form.*
  1. Hash of the transaction or address of the wallet to which the payment was made;
  2. Link to the payment form;
  3. Email (not necessary, on request of 0xProcessing support).

If 0xprocessing supports your cryptocurrency and network, the support team will correct the error and your payment will be credited.

Cryptocurrencies and networks supported by 0xProcessing:

Bitcoin: BTC

Litecoin: LTC

Dashcoin: DASH

Dogecoin: DOGE

Bitcoin Cash: BCH

Ripple: XRP, CSC

Ethereum: ETH, USDT (ERC20), USDC (ERC20), TUSD (ERC20), DAI (ERC20), AXS (ERC20), WEVER (ERC20)

Tron: TRX, USDT (TRC20), AXS (TRC20), HT (TRC20), ETH (TRC20)

BNB chain: BNB, ETH (BEP20), DAI (BEP20), USDT (BEP20), DESU (BEP20), ADA (BEP20), USDC (BEP20), BTCB (BEP20), MDAO (BEP20), ZEFU (BEP20)

Avalanche: AVAX, USDT (AVAXC), TUSD (AVAXC), USDC (AVAXC)

Solana: SOL, USDT (SOL), USDC (SOL), SOETH (SOL), WBTC (SOL), RAY (SOL), SRM (SOL)

Polygon: MATIC, USDT (POLYGON), USDC (POLYGON), WETH (POLYGON)

Arbitrum One: ETH (ARB1), USDT (ARB1), DAI (ARB1), USDC (ARB1), WBTC (ARB1)

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