Telecom Case Study: Skyrocketing eSIM Sales with 0xProcessing's
Industry Telecom
Challenge
A merchant providing telecom and eSIM services
Faced several challenges when accepting payments:
- Cross-border transaction declines — around 16% of payments were declined due to issuer restrictions and card failures, especially in certain regions.
- Limited payment options — many users abandoned their transactions because their preferred payment method wasn’t available.
- High support load — about 21% of support tickets were related to payment failures, including declined transactions and confusion over payment status.
Solution
0xProcessing integrated white-label payment forms without fixed amounts into the merchant's payment system
- Flexible payment amounts — customers could deposit any amount and pay accordingly, with payments aligned to their internal balance on the platform.
- No GEO restrictions — crypto payments allowed the provider to accept transactions from regions they operate in, bypassing declines and geo-blocking issues.
- Crypto integration — offering cryptocurrency as an alternative payment method provided more flexibility and reduced the chances of failed payments.
- Instant confirmation — payments were processed quickly, with updates and activations completed in under a minute, improving user satisfaction and reducing delays.
- White-label integration — the payment forms were seamlessly embedded into the provider’s platform, fully aligned with the brand’s colours, typography, and UI elements, ensuring a consistent and immersive user experience.
Result
Before / After
Payment acceptance
Around 16% of payments were declined due to cross-border restrictions and payment issues.
With the introduction of crypto payments, acceptance rates improved to 90%, ensuring smoother transactions in previously restricted regions.
Support load reduction
21% of support tickets were related to payment issues, including failed transactions and confusion over payment statuses.
With faster payment processing and fewer issues, payment-related support tickets dropped to 8%.
Key takeaways
For telecom and eSIM providers, crypto payment forms without fixed amounts and white-label integration is:
- Increased payment acceptance rates
- Flexible payments based on internal balances
- Reliable payments in previously restricted regions
- Reduced support ticket volume related to payments
Other cases
White-label integration with flexible deposits – traders stay in flow, conversion increases.
Forex
Fixed-amount payment forms – fast, compliant crypto checkout with fewer errors.
e-Commerce
Static wallets for each player – 96% acceptance rate, faster top-ups.
iGaming
Crypto payment forms for 3/6/12-month plans – fast checkout and reduced drop-off.
VPN
Experience secure payments with an acceptance rate of up to 99,9%
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