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Frequently Asked Problems
Why is the payment not going through?
The issue may be caused by an incorrect amount, unsupported cryptocurrency, expi...
What should I do if the integration isn't working?
If the payment gateway is not showing up on the website or is not processing req...
Why is the wallet not connecting?
Connection issues may be due to incorrect address format, compatibility problems...
Diagnostics and Troubleshooting
How to test payments in sandbox mode?
You can use the sandbox mode available in the control panel for testing. In this...
What should I do if my account is blocked?
If access to your account is temporarily restricted, it may be due to a violatio...
How to resolve the issue of double spending?
The 0xProcessing system prevents double spending by checking the transaction sta...
Contacting Support
How to contact technical support?
You can contact technical support via email, the ticket system in your personal ...
What is the average response time for a request?
Typically, responses are provided within 1–3 business hours, depending on the co...
Is live chat support available?
Yes, live chat is available for registered users on the website and in the perso...
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